Last updated: 25 September 2026
General policy
Donations are charitable gifts and usually cannot be refunded once received, because funds are quickly committed to relief and project work. We will, however, refund donations made in error, as described below.
When we issue refunds
- A duplicate payment or the wrong amount was charged by mistake.
- A technical error occurred during payment.
- Your card or account was used without your permission.
How to request a refund
Contact us on WhatsApp at +92 307 0613780 within 7 days of the donation. Include your name, the amount, the date and the transaction or tracker reference from your receipt.
How refunds are paid
- Card payments: refunded to the same card through our payment provider, Safepay. Your bank may take extra days to show the credit.
- Bank transfers: returned to the account the payment came from, once we have checked the transfer.
- Approved refunds are processed within 14 working days.
Cancellations
A card payment can be cancelled on the Safepay checkout page before you confirm it. If you set up a recurring transfer through your own bank, you can stop it through your bank at any time.
Contact
Hassan Khidmat Foundation (registration CRRFA/ICT/468 of 2026)
Shaheen Medical Complex, Main Hill View Road, Near Imran Khan Chowk, Banigala, Islamabad, Pakistan
WhatsApp / phone: +92 307 0613780
Email: info@hassankhidmatfoundation.org